Oh, and a special shoutout to my haters here

“I think it was Matrixpoint who said that Casey really insists that he is not the true leader of CS…”

Actually, I don’t know that he ever said this. On the contrary, since I first appeared at the Montreal Collective, and during the following year as a volunteer, I found it very difficult to determine the organizational structure of CS and Casey’s role in it.

Everyone knew that the organizational structure was being revamped as part of CS 2.0, but the only public information I could find was an organizational diagram on the website that showed a central box labeled “Admins and Founders” or the like, months after I left Montreal. I was disturbed to see this for two reasons: 1. the complete lack of detail of the internal structure of this box, and 2. it’s central position, which was in conflict with the agreed upon decentralized organizational structure suggested by the tree model (see the logo of this website) that was created during the Montreal Collective.

There was no particular mention anywhere that Casey was the supreme, unaccountable head of CS. He was only included among the list of 4 founders prominently featured on the website. There were no by-laws to be found. The only information available about the Admins was a brief statement that they were volunteers who helped with important administrative duties involved in running the website. No information about how they got their positions or whether there was a term of office, etc. No information about performance reviews, etc.

As someone who had begun volunteering full-time with the intention of working freely on behalf of the hospitality community for years to come, I sought clarification as to who I was actually working for. I made it clear that my intent was to work for the Community, not for Casey and the Admins unless they were in some way accountable to the Community. Why in the world would I (or anyone) work full time so that Casey and his hand-picked buddies could live it up in exotic locations, unless the Community who provided the support for that had some say in it?

I got no meaningful response to two lengthy requests for information from the Admins beginning in December, 2006. That’s when I started reconsidering my commitment to CS and paying attention to such matters as the NDA (another whole story in itself).

It wasn’t until the following year (in the spring I think) that Casey finally revealed to the developers that he was the sole member of the Board of Directors. (According to Pickwick, Casey’s told a different story to NH government officials).

So, you see, Casey’s style was very indirect. CS 2.0 was supposed to be about members participating in the operation and evolution of CS, and the emphasis was **decentralized** participation. It was “The CouchSurfing Project”, not “Couchsurfing International, Inc., Casey Fenton CEO and sole member of the Board of Directors”. “Do-ocracy” was promoted by at least one of the Admins, and another Admin was generating most of the communication which included a call for member involvement.” No where was it mentioned that these Admins derived all their power from Casey and that he quietly controlled everything with absolute authority. He rarely took a public stand one way or the other, but rather allowed people to form impressions, whether they agreed with his personal agenda or not, that he did nothing to correct.

An example of his indirect style was when he made Chris Burley the new Tech Team leader near the end of the New Zealand Collective. Chris obviously was functioning as Casey’s tool, being used by Casey to shake up the development team (probably due to issues with Joe and Kasper). Chris had very little familiarity with the code or with ongoing initiatives. He only had Casey’s authority backing him up and used it to rule with an iron fist, announcing that no “personal ideologies” would be tolerated and all developer-initiated projects would be put on indefinite hold. (Developers were clearly now to be thought of as order-following employees, but without the pay, not co-participants in a project to make the world a better place.) Casey remained quietly in the background while Chris took most of the heat for Casey’s “house-cleaning”. Chris quietly dropped off the radar by the end of last summer, as if his usefulness as a tool had expired.

What was most disturbing to me about this incident was that not long before this Casey had finally talked with me on the phone (after a 3 month wait) for a few hours and we seemed to have reached a meeting of minds. I explained to him that I would begin no new projects until the NDA was fixed (as he had promised some nine months before). I told him that it was outrageous as it stood. He said nothing in response. But he actually invited me to participate in the formulation of the organizational structure that was in its final stages. I said, yes, I would very much like to be involved. The result of this call was that I felt Casey had heard my concerns and that I now was getting some respect as a full-time volunteer (of more than half a year).

So I was very shocked that Casey appointed Chris, without even consulting me or any of the Tech Team about it, especially since he had the opportunity to discuss it with me on the phone and had given me the impression that he wanted me to be in the loop when it came to organizational issues.

I was even more shocked when I sent him an email saying that although Chris might be a good choice based on his past general contributions (this was before his new personality as a “leader” emerged) but that he didn’t have enough technical knowledge to lead the team, and a least another co-leader who did was needed. Casey never responded to my email.

I was even more shocked when the new organizational structure was announced (completely done in secret), and that what little apparent accountability it seemed to include amounted to nothing.

I was ultimately shocked when the proposed NDA came out (after a year) that was supposed to be the “fixed” version, but it was 10 times worse than the original. It had the feel of the Patriot Act to me. I was utterly uppalled by the mindset that produced it, and by the way this whole drawn-out fiasco was conducted by Casey and his appointed elite.

I certainly felt the trust I had put in Casey as a result of the phone call completely betrayed, and I took the NDA as an indirect message to me that I was no longer wanted as a developer, since I had publicly announced I would no longer begin any new projects if the NDA wasn’t sufficiently fixed.

I would have much preferred that Casey had told me this directly, as I would have preferred that he shake-up the Tech Team himself instead of having a henchman do his dirty work for him.

This is Casey’s style: indirect, manipulative, pulling strings from behind the scenes, while giving a casual, no-worries, laid-back, often non-committal impression in public: a fun guy to party with.

In case any one is wondering whether Casey might have been justified in “cleaning house”, I can say that the 4 core developers made a huge contribution to CS, much more so than Casey, at least in the technical area, for most of the year following the Montreal Collective. (I suspect it was our very success that scared Casey, and threatened his absolute control.) Speaking for myself, the greatest problems I encountered as a volunteer developer were all caused either directly or indirectly by Casey or the Admins due to their arbitrary assertions of power without understanding the situation, extremely poor communication, and poor judgment. Working with the Community, on the other hand, was delightful and I still have those good memories.

John

• Casey might not be the most educated IT guru, but he’s definitely a guru and at this point he’s probably the only person capable of keeping the CouchSurfing website up and running.
• The entire CS “Leadership Team” and Board of Directors consists of Casey’s friends. They would be quite clueless if Casey suddenly disappeared.
• Casey is great. He might not have made the right decisions and I cannot agree with his attitude in many ways, but I am sure that I will feel happy if I will be able to give him a genuine hug again, maybe in 2009.

Still, even legally there is a problem with Casey in a paid position while being a member of the Board. And it would be totally useful if Casey’s ideas about transparency and volunteer participation would change a little bit. Though, also without it, with an estimated half a million US dollars coming in during year 2008 it’s unlikely that the ship will go down any time soon. And I am sincerely happy about that.

Kasper: “major source of income”

Is that income needed? Surely a much smaller stream of new members, recruited in a better way, could raise the moderate amounts necessary to pay server costs, paper clips and a few postage stamps.

Current spending is mostly for
A) salaries, and I think we had much better quality work from the volunteers “no longer retained”;
B) the exodus to Thailand, and I have yet to see any actual WORK mentioned that was done there in the 31 days of December (other than picking the place for January).

So the money seems to benefit those who make the decisions. Thankfully we are a charity now and published accounts have to be more accurate and more detailed than hitherto. Which reminds me that there are still areas of concern regarding the charitable status:

1. The financial statements online are still not identical with the ones filed with the US tax authorities and the New Hampshire charities regulators.

2. Casey may have perjured himself by stating falsely to the Attorney General that from 2003 to 2006 the company had several directors besides himself. The major reason for that could be that the truth may affect the legality of his own employment.

a) New Hampshire law requires a minimum of five directors, so with Casey as sole director the company had no legally composed Board of Directors. For that reason alone contracts entered into during that time may be invalid, including the employment contract he made with himself.

b) Casey as sole director signed his own employment contract on the dotted lines of both sides of the contract. There could not be a more blatant violation of all ‘conflict of interest’ principles, and for that reason alone this contract may be invalid.

c) New Hampshire law does not allow the chairman/president of a charity to be an employee at the same time. So when Casey as chairman/president signed his own employment contract he violated that law, and for this reason alone the contract may be invalid.

d) If Casey’s employment contract is invalid, he will have received his salaries without legal grounds, and may have to pay ~$70,000 back to the company. (That, and the other ~$70,000 of accumulated profits in the bank should keep CouchSurfing going for a good many years to come, as a volunteer based charity, without ill prepared world trips for the management.)

At the New Hampshire Department of Justice the case has been queued for review by an investigator in early 2008. My advice to the new Board of Directors is: sort it out before they start asking questions.

To sum up: I don’t think money is a valid argument to continue this unhealthy growth pattern.

A charity needs to be non-profit, but not every non-profit organisation is automatically a charity.

A Non-Profit Corporation can’t pay the owner a dividend. He has to pay himself (or others) a salary instead, which he does ($88,150.22 since 2005, for salaries, payroll taxes, and temporary help). The rest of the money needs to be piled up on the company’s books: there’s an ‘emergency fund’ of $30,000 and accumulated ‘net income’ of $40,135.89 from 2004 to date. Other than that, a Non-Profit Corporation, which is NOT a charity, can do whatever it wants with its money like any other privately owned company. This includes the possibility of one day dissolving the company, or changing its status to For-Profit, and cashing in.

A CHARITABLE non-profit corporation will have a clause in its corporate bye-laws where corporate assets are dedicated to charitable purposes. It receives tax privileges, and in exchange comes under public supervision and is subject to reporting and disclosure duties. It will be much more difficult for individuals to profit, and if done right, even impossible.

The confusion is understandable because colloquially the terms ‘charity’ and ‘non-profit’ are sometimes used as if synonym. The problem here is that this misunderstanding might be intentionally exploited. Ultimately the proof whether an organisation is or isn’t a charity lies in the public register of charities, both on State and Federal level, neither of which contains an entry for this company.

So the logical conclusion is that either it is NOT a charity and claims that it is are false, or it IS a charity, in which case it has not complied with registration, reporting and disclosure duties. In either case, as a NON-charity, or as a NON-REGISTERED (unrecognised) charity, any charitable solicitations, for money or volunteers’ time, might be illegal.

1. What that you ever did for CouchSurfing.com entitles you to take this kind of action?
2. What is your interest in harming CouchSurfing.com?

To me these reactions indicate that the community at large does not recognise a crucial difference between civil litigation and criminal prosecution. The former is a legal procedure between two parties, each with their private interests; the latter is between ‘the people’ and whoever harms the public interest.

That’s right, the public interest, and CS users would do good to realise that they are the public here. Just some points for consideration:

• If you decide to donate a (substantial) amount of money to CouchSurfing because you think it is a charity, only to find out it isn’t because the IRS fines you for illicit tax deductions, your interest is being harmed.
• If you decide to donate valuable time as a volunteer to CouchSurfing because you think it is a charity, only to find out you’ve made a fool of yourself because you put free slaving on your resume, your interest is being harmed.
• If Casey decides to sell your user data to a third party for a neat sum, and this party turns out to be a spammer, your interest is being harmed.
• If you decide to donate code and programming effort to CouchSurfing because you’re an idealist and you believe in its cause, only to find out that Casey sells CouchSurfing International inc. to a large commercial player that turns CS into a paid service, your interest is being harmed.

To return to the responses I started with, it will be clear that the potential harm to the public interest is all the moral entitlement Pickwick needs for his actions. Second, they aren’t even his actions to begin with, let alone they could serve a private interest; if the New Hampshire DA sees sufficient reason to prosecute, they are the public’s actions.

Ulf: “brought up only to be able to point out (once more) to how that mean, mean LT has not come up with them!!!”

How do you know? I brought this up because innocent volunteers were made to violate Thai law and risk jail, and I decided to do what I could to stop it.

Ulf: “I wonder why those authors would not first of all contact the organizers, tell them about those concerns”

How do you know they didn’t?

Ulf: “an appropriate amount of time to answer (2 weeks)”

It doesn’t take two weeks to answer “are you aware that a business visa and work permit are required?” In two minutes you can say either: “Yes, and we’ll brief all applicants fully”, or: “No, good gracious, thanks for telling us, we’ll check immediately, any more help you can give?”

Ulf: “that mean, mean LT”

Some who’ve met the people came here with pain, disappointment, and feeling their trust betrayed. I’m not one of them. I don’t know anybody.

From an outside view I think something happened I’ve seen many times, as consultant, and as participant, in new political parties, family businesses, charities:

The founder generation leaves a second generation power vacuum, by appointing mediocrity, so that their own power isn’t challenged, and their own glory doesn’t pale against real professional competence. I don’t think they are mean. I think they are overwhelmed by their responsibilities.

Because they don’t have what it takes to do this job they don’t react professionally, but try to lie when caught blundering. And when caught lying, they feel with their backs to the wall and try to bully. The inappropriateness of those acts backfired, so the strategy now is to be silent or evasive. It’s neither wicked nor original. It’s human nature. It comes from making inept appointments, in an inept organisational structure.

Since a management style has been established that sidelines criticism by applying naked power unchecked, change will only occur if and when there is a sense of real crisis. I would have preferred it to be an internal crisis, brought on by a ‘rebellion’ here, about censorship or communication, rather than something that puts volunteers in a Thai jail, or leaves surfers stranded all over the globe should the site go down (again).

But I no longer hope for the ‘internal crisis’ option. Non-communication from above, most noticeably from Casey (the only voice that counts), and the resulting tedious repetitiveness of criticism, has left people with nothing else to talk about than each other, and that seems to have worked regrettably well. All are at each other’s throats, and blaming each other for it too. The issues fade.

It’s like the man shouting: “Move, Liz! Car coming!” and she replies: “Not in this tone, Henry!”

Copied with Pickwick’s permission

It’s getting heart breaking in here. And cold. Icy cold. All the ‘open source’ and ‘charity’ debate left me disagreeing, but unhurt. This Thai project does me in.
www.couchsurfing.com/collective_thailand_application.html

First the cold, demanding, uppity language itself. Then what looks like a “suck ‘em dry & spit ‘em out” attitude of present and future ‘Volunteer Coordination’. Then the cynicism luring generous, well meaning people to commit crimes and risk jail for lying to immigration police in a post 9/11 world.
www.couchsurfing.com/group_read.html?gid=429&post=401914#pos…

Shame on you. Shame on those who do it. Shame on those who sit close by and watch in silent complicity. It’s time to hold Casey & Friends accountable, if not to members, then at least to the law.

The Royal Thai Government have received a formal query about the immigration requirements for the project. They know you are coming, so you better cut out the criminal part of your plan.

The charity question needs a decision. Casey opened his mouth in 2003, and he now either sings, or shuts it again. No more smoke screens. Run the show how you think you must, but run it well, and stop lying. A thoroughly documented formal query about possible Unlawful Charitable Solicitations will be placed before the Attorney General of New Hampshire “practically tomorrow”. My advice: hurry and be there first, with a genuine charity.

So, what is the current status? Why hasn’t there been an annual report of 2006? As of this day, is there more variation in the official positions of CouchSurfing International Inc.? We were informed that Dan and Seb are members of the board now, but before January 2007, when Casey announced that he was the only member of the Board, many people thought that all 4 Founders were on the Board. Or not? We can’t know, since…

More burning questions:

• Why did CS  (or rather Casey) pretend to be a 501(c)(3)?
• Are there bylaws? And if so, what do they look like?
• How can we get more insight in the situation? Is it possible to get informed about organization at US government instances, e.g. the IRS, or the N.H. Dept. of Revenue Administration?
• And why is there not more public information?

With the nauseating smell of deception all around, it’s probably about time for Casey Fenton to start thinking about disclosing some more of “the facts”.
Disclaimer: Do not believe everything you read here. But do check out the links.

As Norbert points out here, the LT’s apparent unwillingness to make haste with the 501c3 application for tax exempt status, as well as their unwillingness to publish corporate bylaws or make drafts of these available for discussion, may well be construed as an (attempt at) fraud, because donations and services are and have been obtained under the (currently false) pretense that CS is a charity.

Needless to say, this renders CS extremely vulnerable to all sorts of liability suits, interestingly of the kind that is likely not to be covered by the ToA. Basically, any user who has donated volunteer work or money (besides the verification fee) to CS can claim that he has been the victim of this fraud; add to this the easy access to legal representation in the US (due to no cure, no pay) and Norbert’s prediction that liability is likely to extend to all natural persons working in, and owning CS, and you can easily grasp the size of the time bomb Casey’s currently sitting on.

And how do you reckon that Casey, Jim and Mattthew were to produce the funds needed for compensation if this happens? Precisely, from the sale of CS to a commercial third party, which is entirely within Casey’s right…

Apparently there is a way for Casey to sell out, as long as the bylaws are not sorted out properly. Of course, these are currently far away from public scrutiny.

As Callum wrote:

I think the key question for Casey / LT therefore is about the company byelaws. How was the company incorporated and are there any provisions for changing the company status? Without that information, I am of the opinion that if 501(c)(3) status is ever achieved, Casey could voluntarily remove that status, pay the relevant tax, and then sell CouchSurfing.

~ Oscar Wilde on CouchSurfing

After Jay Wellingdon Couch invented the couch in the year 1895 people have come up with many uses for this remarkable device. Couchsurfing is one of these: the act of taking a couch and jumping off a big cliff, usually they run after the visionary couch lemming. This is called “the mission”. For this reason Couchsurfers are not known for their old age. They usually tend to flock with other would-be couchsurfers in small congregations. Bigger congregations are also known to take place sometimes, which can have detrimental effects on the couch populations in some areas, especially in places where there is sea and lots of couches to steal. Anyone critical of the mission is usually thrown of the cliff anyway.

Some people just can’t get enough

There is even an organization and a website dedicated to this act of surfing couches, but most people on this website only watch other people surf with their couch. This is usually called interspecial understanding, though only few people really understand the deeper act of understanding other species.

Because not everyone owns a house next to the sea it is also allowed to burn yourself on other people’s couches. Couchsurfers frown upon financial transaction and judge each other on the “size” of their “couch”. Because of this, it is not a dating site.

Some couchsurfers are only just fakers and prefer Burning stuff. The Leadership Team of the organization are known for their yearly gathering at this festival. Sometimes they also practice the act of burning dog. During these events they often honour Host, the Greek god of hostility. The relationship between the visionary couch lemming and the leadership team is not quite clear, as the existence of them belongs more to realm of mythology – besides these, rare sightings of popes and cardinals carrying yellow flags and chanting hymns of the long-lost holy couch have been reported.

“Participate in creating a better burn, one couch at a time” – quote by visionary couch lemming, circa 2007 (unknown origin)

Tom Cruise showing Oprah how to properly use a couch.

In 2007 a splinter group of unhappy couch surfers, led by Tom Cruise, started OpenCouchSurfing, a terrorist organization entering people’s homes to slice open couches and hide themselves for unexpecting old ladies. They made the news in many places, especially in Nelson, a picturesque little town also known as the Florida of New Zealand, where many old ladies where found dead – with their couches slit wide open. The crazed couch surfers become especially violent when they hear the phrases “No worries” and “You rock!” – or the now infamous “Big hugs” – a phrase bringing along a series of gory massacres across the globe after its introduction to couchsurfer lingo.

Other related notorious organizations are Hostility Club, BeHorny and CrashAtMines (aka CrashAMime), all of which serve the noble mission of hostility ie the act of worshiping Host.

From Uncyclopedia, available under the Creative Commons Attribution ShareAlike NonCommercial license

As someone who was present in Montreal during the week of the crash, I can add some detail to the Captain’s behavior in those days.

We have been told that the particular combination of events leading to the crash (“The Triple Storm”) was highly unlikely, but even if accurate this excuse for the disaster obscures the fact that the organization’s extreme dependency on Casey in the technical area was a great vulnerability to the organization, and a disaster waiting to happen.

I believe this dependency was not due to the lack of willing, trustworthy and qualified members to spread the responsibility among (and thus provide redundancy and checks and balances), but to Casey’s intention to maintain control of the website and thus, in part, I strongly suspect, justify his privileged (and salaried) position. i.e., If others were doing all the work Casey was doing voluntarily, then it would be harder to justify being the only salaried member of the organization.

If the major crash was unavoidable (we’ll never know for sure), certainly many of the chronic server problems since then, that at times put members traveling in foreign countries at greater risk, were really a direct result of Casey’s policy.

A few days after the crash, Casey terminated the Couchsurfing Project. He did not discuss this with any of the members at Montreal that I talked with: people who had traveled from great distances at their own expense and on their vacation time to answer the call for community participation. It was as though in Casey’s mind, CS was the website and with the website gone (in his opinion) there was no CS.

But most of us there understood that CS was not a website but a community. The Community still existed and needed to come together for each other more than ever. Especially, there were members out on the road, traveling in foreign countries, using the website to make contacts with hosts as they went, many on a low budget who couldn’t afford to just start staying in hotels. It was the beginning of summer, and many others had made vacation plans based on CS. These people needed our help and support. Casey abandoned them.

I was stunned by Casey’s behavior. Not knowing him, I just assumed that there must be factors I did not know of, and gave him the benefit of doubt.

There was a leadership vacuum immediately following the termination, as Casey was absent for much of the time. Members were dazed and directionless, wondering if they should just go home. I organized some meetings, as did Heather. I proposed that the first order of business was to take care of the members. I suggested that we set up message boards on some free site so that members could at least communicate with each other. All agreed and we got to work right away.

Once we were set up, there was only one problem: how to let members know about the message boards? We knew that the home page of couchsurfing.com was still working. So all we needed was an announcement with a link to the message boards put on it. It took about a day to find Casey and get him to put the link in place. No one else could do it because Casey was the only one with the password to the servers.

The next order of business was to get the website back up. While Casey was still out of the picture, we made a group decision to bring back CS any way possible, however long it took. This was the true beginning of CS 2.0.

We knew that the software was not lost, only the data (i.e., members personal information and friendship links). So, the website could be restarted quickly, but members would have to re-register and re-establish their friendships. If this was the only obstacle, I could not understand why Casey would shut down the organization, unless perhaps, he was burnt out and just wanted to be done with it.

One thing very crucial here is that Casey did not offer the community access to the software. We could have quickly (in a matter of a couple weeks at most, which is how long it took anyway to restart the site with salvaged data) brought the site without the data. There was a tremendous, self-organized offering of support from programmers all over the world. They even formed themselves into teams and began extracting member data from Google’s caches. This was the community I was proud to belonged to and wanted to support.

It was clear that Casey considered the software to be his own property, not the property of the community, and he was not willing to just give it to us. The Captain had abandoned the ship and took the steering wheel with him, being willing to let the ship sink rather than give up control and let others save the ship.

In this crucial meeting, I personally committed to take the responsibility to rebuild the website myself, if necessary, but was sure many would help in the effort. I would have done it free of charge and claim no ownership of it. Also, I would have always been accountable to the community, and followed their guidance and stepped down if they asked me to. But I was a new member, and did not have a reputation within CS. Heather, who was an Admin, argued that “we have to get Casey back on board”. She held sway. I did not know at the time that she was romantically involved with Casey (or so I have been told), as this was kept discreet.

Over the next few days, pleas were made with Casey to come back, led by Heather, although, at least, the group insisted that the new CS must be different from the old, and that there should be much more emphasis on member participation. Casey agreed to this. In Heather’s word’s: “CS should not be about just one person”. Heather even expressed that the crash was a blessing in disguise, and urged that the recovery be delayed if necessary to ensure that fundamental changes were made and that CS did not just return to business as usual.

Casey tentatively agreed to explore the possibility of reviving CS, and when he began to have success recovering the data, resumed control over the project. I was relieved at the time, because Casey’s return meant that I could go on the vacation I had planned. But now I realized that those few days were the one chance for CS to become a truly community-based self-governing organization. The seeds of the demise of CS 2.0 were planted almost as soon as it began.

John

“Follow the Money”.

Something very significant happened to CS during the year since CS 2.0 was launched as a volunteer-centered community-based enterprise. The corporate income drastically increased from a level where there was barely enough to make ends meet, to a big surplus, with the reasonable expectation of much more to come.

It doesn’t take much imagination, knowing human nature, to construct various scenarios that would explain much of what has happened in CS. It’s a certain fact that Casey, at the very least, from early on, was leveraging his position in CS for his own personal profit.

“Site design by Casey Fenton Consulting”

used to appear at the bottom of all emails to members and (if I remember right) every page on the site, with a link to his personal business. Now, this, in itself, is not necessarily a problem. Whether it is or not has everything to do with with impressions given to and agreements made with people who signed on to do do full-time volunteer work for what they thought was a noble cause, for a community built specifically on the value of freely giving without expecting a financial reward, and who literally saved CS from termination.

Things are going well for a young rapidly growing volunteer enterprise, there is tremendous community spirit, creativity, new initiatives, large numbers of highly talented people wanting to get involved. And then suddenly, the rug is pulled out from under them. Some of the most active and committed volunteers are made to feel unappreciated and all but shown the door. Announcements come down about new paid positions for Casey’s close associates.

We are told paid employees are needed to do the necessary tasks that volunteers won’t do, because they tend to do things on a whim. I, myself, had spent 5 months doing nothing but things that needed to be done, fixing hundreds of bugs, postponing my “whim” project (which would have greatly benefited the community, I believe, but never happened). I did all this in spite of the LT, who for the most part, were unresponsive, non-participating, prone to arbitrary assertions of executive authority without understanding the situation, and even at times seriously undermining worthy, community-based projects.

We are told democracy can’t work in an organization like CS and that voting is impractical. Aside from any philosophical arguments, the plain fact is that democracy and voting are happing right now in bewelcome.org, and very successfully, I might add.

These kind of statements defy logic and reality, so why would they be made? Just look at the result: concentration of power and money in the pockets of Casey and his hand-picked associates. A paid developer will be hired, who will do what he or she is told, to replace the 6 highly qualified computer professionals who used to work for CS but are now working for BW, where their individual creative ideas, personal ideologies and cultural diversity are welcome and valued.

We question all this and are branded “whiners” and “CS-haters”.

I would never have given a good part of a year of valuable service to CS if I had known where it was headed. When I started having concerns about what the Admins were up to in their secret meetings back in December, I wrote a long, detailed, thoroughly documented letter to them. It was entitled “Request for Information from the Admins” (approx.). It was posted in a CS group named “CS Core Volunteer Communication” (approx.) created specifically for the purpose of allowing for communication between volunteers and the Admins, who previously were unavailable for communication as a group, and could only be communicated with through a liason.

I specifically mentioned problems with responsiveness, participation and arbitrary assertions of power. I expressed concerns about accountability. I said I was in CS to work freely for the community, and was not willing to work for Casey and/or the Admins if they were not accountable to the community.

The only response I got from the Admins was, from one of them, “Your letter is too long, so I’m not going to read it.” (approx.) This is when I became very concerned.

I started paying more attention to the NDA issue, which was very troubling to me, and I had only accepted it provisionally with the assurances that “it is being worked on and will be fixed soon.” (approx.). It was already going on 6 months.

I wrote another letter to the Admins after about a month or two, reminding them I was still waiting for a response from my first letter, and amplifying my concerns, which continued to be validated.

There was no response from any of the Admins who were in power before the crash.

Now, in retrospect, knowing what they were working towards, I believe I may have been allowed to continue to work for free under false pretenses, while the LT was planning to use the increasing revenue which I and many other volunteers were helping to generate, to pay some of themselves, without my permission or the permission of the other volunteers.

If this is what really what happened, and the total absence of meaningful response to my two inquiries was not just sheer incompetence or negligence (and how can I know when so much is kept secret), it was an ethical breach and I and the other volunteers have every right to feel mislead and disrespected. We certainly have the right to challenge the LT without having our credibility and integrity questioned.

So, to you new investigators, I suggest, follow the money and judge for yourself.

John

***We Are No Longer Accepting Applications***

I’m not sure what day they posted this notice, but it seems a very short period of time to advertise a vacancy. I always suspected that announcing this was just to escape criticism about “hiring all of Casey’s friends”. I guess soon we will get to see who the developer is, and if it is indeed a familiar face.

Hello Abrahim,

I appreciate your efforts to bring this issue to the attention of the community again. You obviously put a lot of thought into your post and recognize the critical importance of this to a community which shares the values that we do. I hope I’m proven wrong, but I feel certain that the kind of movement you are proposing would end up going nowhere in CS.

Just over a year ago, there was an excellent opportunity to redirect the course of the CS community away from being under the control of a small elite group, unaccountable and unanswerable to the community at large. This opportunity coincided with a major crash of the servers followed by Casey‘s termination of the CouchSurfing Project. For most of the last year since the community-led rebuilding effort, some volunteers worked towards an egalitarian community, which they thought was consistent with the stated CS 2.0 goal of decentralized participation, while the former administrators of the website redefined themselves in secret. A few months ago, the elite group re-emerged in the form of the “Leadership Team”. These self-appointed leaders are really rulers (if you consider CS as a community) or managers (if you consider CS as a corporation). Leaders generally lead by consent of the led. Rulers need no consent.

Since the Leadership Team members were each chosen (or at least endorsed) by Casey, the owner of the Corporation, and by extension felt entitled to govern the community that has formed around the web site as they saw fit, some of us who hoped for a different CS realized that our cause was lost and moved on, in some cases to alternative hospitality organizations which do have an egalitarian community.

The Leadership Team has clearly taken a stand against democracy. They have taken upon themselves the role of guardians of the CS mission, as they define it. Their “constitution” is as much about protecting their power as it is about protecting the mission. They don’t seem to be aware of the hazards of this stance. It is an easy mistake to make, since they are generally good people with good intentions and a noble mission. But the structure itself is inherently flawed and prone to abuse and corruption. This has happened countless times throughout human history whenever too much power is concentrated in the hands of too few people, even in organizations started by the best people with the best intentions.

As one example of how easy it is for a self-reinforcing group with no accountability to the people they claim to serve, consider the mission of intercultural understanding that they purport to promote and protect. The very essence of intercultural understanding is respect for diversity. Yet, the structure of the leadership team requires unanimous agreement among themselves to make important changes. The implication is that, knowing that one person could bring the effectiveness of the Leadership Team to a complete halt, extreme care will be used to select only those people that will not disrupt the consensus; in other words, people who will not create “divisiveness” or “conflict”, but conform to the established groupthink. This is perhaps the worst possible environment for promoting diversity of values, opinions and ideas, cultural or otherwise. Yet it seems they consider themselves to have a special insight and virtue which entitles them to be the guardians of the CS mission.

I have already seen cases where extremely valuable volunteers have been blacklisted because of what seems to me are mostly cultural or gender differences, or because they had an ideology not in sufficient conformity with the elite’s ideology.

Besides being inconsistent with the CS mission, the LT policies are inherently non-viable according to the lessons of nature, where diversity is the primary guarantee of adaptability and survivability in the face of changing environmental conditions and random events.

Another inconsistency: in a community which is as much about freely giving as anything, truly built upon the generosity of people willing to give without expecting a financial return, how is it that the owner, who should be exemplifying the spirit of the community, is the only one getting financial benefit for his contributions? If someone is to be granted an exception to the otherwise universal policy (so far) of voluntary work, voluntary donations and voluntary hosting, shouldn’t the community, who provides the money used to operate the infrastructure, have a say in this? I’ve heard all the counterarguments to this, but nevertheless I’m certain that CS could be run entirely by volunteers. The fact that it isn’t has not been a community decision.

Without going into details now, there is now doubt in my mind that the lack of participation and responsiveness of many of the so-called leaders in many areas at many times is a symptom of the structural problem (lack of accountability to the community) and the attitude it fosters. (For example: over a year and counting and still no acceptable NDA, something of such grave importance to several volunteers that they stopped volunteering because of this fiasco). Likewise, the chronic server problems and the slow response to member requests for bug fixes and feature enhancements are also traceable to the same problem.

The only possibility I see for CS to become an egalitarian community is for the community to obtain ownership of the Corporation. In other words, buy out Casey. But I don’t think this is realistic considering that perhaps 99% of the users of the CS website are reasonably happy with the free service that it provides. The number of members actively involved in the community (beyond hosting and surfing) are a small percentage of the total membership and of those, only small percentage of us are really concerned with such philosophical and political matters as we’re discussing. There are some other hospitality communities where self-government is considered as important an objective as intercultural understanding, and inextricably linked to it. For me, it is more efficient to start over with one of those communities. Indeed, I was given no choice. Casey himself stated that if we don’t like the way CS is run, then leave and come back later [after all the structural changes now being implemented are locked in - he has veto power over any proposed structural change in the future]. Don’t get me wrong, I like a strong, assertive leader, and even encouraged Casey that way, but any leader without accountability to those led is a dictator, even if a benevolent dictator.

I recommend you think of CS in terms of the Western culture notion of “corporate entity” and all the concepts of ownership and entitlement that go with that, rather than a diverse community of equals with shared values. That may save you a lot of heartache. For me, it is best to think of the new CS as a social website like Myspace combined with a travel website like Expedia. Then, Casey is just a dot.com entrepreneur carefully protecting his investment and his personal vision and getting his just reward financially. No problem with that if you’re a fan of Western corporate culture! (Just be clear about it to potential volunteers: your free work and ideas are welcome, but Casey is the only one who financially benefits from them, and you have no say in that.) We are all free to use what the CS Corporation offers and to go elsewhere if we object to the way it is managed. Thankfully. Just the mere fact that this post will not be censored is a credit to the LT — they ARE doing some things well!

John

Responding to David Lee Frazer’s commentary on the “Wolf Pack Psychology” of the LT in another thread:

Hi David:

The following is meant to be taken partly in jest.

I don’t think “Wolfpack” is the best analogy to descibe the LT, although it’s imaginative. I just don’t see Casey as the alpha male of the pack. Brute force is not his means of holding power.

“Monarchy” is a better analogy: King Casey and the Lords and Ladies of CouchSurfing. But most monarchies do not justify their entitlement to power as virtuous protectors of a noble mission. It is enough for them to claim hereditary entitlement, or royal blood, in many cases, or else “might makes right”.

“Religion” is an even better analogy. Pope Casey the First and the College of Cardinals. The Global Ambassadors would be the Bishops, from whom the Cardinals are chosen. The other ambassadors complete the priesthood, and the rest of us are the bleating flock, who are shepherded by the wise and learned Bishops. Very good description, actually. Can you imagine an election for the Pope by the flock ever happening?

Those of use who resigned as volunteers could be thought of as the Protestants and have gone on to find a more tolerant and open cultural milieu. Among other things, we didn’t like the idea of the CS Corporation claiming custody of our creative ideas like a Church claiming custody of our souls. We even had a heretic among us, who was shunned after enormous contributions (Kasper).

The Roman Church began with a noble mission but which over time, due to the inherent structure it shares with CS, erred in many ways. The leaders acquired an attitude of condescension and hubris, thinking themselves infallible, not needing checks and balances. They became enamored of their wealth and power, drifting far astray from the example of Jesus, who wanted neither. Protecting their power became more important than the original mission. Anyone who is ignorant of this danger of concentrated power, or thinks themselves immune to it, is surely vulnerable.

All men having power ought to be distrusted to a certain degree. — James Madison

If I claim to be a wise man, it surely means that I don’t know. — Kansas

You know that those who are regarded as rulers of the Gentiles lord it over them, and their high officials exercise authority over them. Not so with you. Instead, whoever wants to become great among you must be your servant. — Mark 10:42-43

John

Subject: Censorship in Hospitality Club / CS

Hi Kasper,

I was just sent a link to your page about HC censorship.
(http://www.industree.org/guaka/index.php/Censorship_in_Hospitality_Club)
You said: “The thing that I find most revolting is that it, at least to
me at this point, seems such a closed process. Rules are somehow being
set up, and the 90000 members of HC are just to follow them.
CouchSurfing has actually the same problem, and I think it will be good
to address this.” I was wondering what the problem is that CS has that
you’re referring to? We always want to make sure that we’re doing
things right… and it there’s something we’re not doing right, please
let us know! If you need any questions answered, I’d be happy to answer
them.

btw, love your photos… especially the one of those kids in Bamako and
the one of you on the beach with the guitar.

Cheers,
–Casey

Which implies that Casey read about the ideas I have for hospitality exchange a long time before we actually met in Montreal. As Joe wrote: “Many aspects of CouchSurfing have been marred by these issues: (a) a tendency to do
things in the dark, (b) a tendency to tell people what they want to hear, and (c) a tendency to work *near* people, but not *with* them.”

Sometimes I feel sad, sometimes I feel bitter. But…

Life is still good, though I hope that some things will change. In my opionion there are several principles a free hospitality exchange network must follow:

1. Open policies

   It should be clear what is going on. Policies and guidelines should be accessible by anyone.

2. Democratic processes

   All people making part of the network should be able to take part in discussions.

3. Open data

   People should be able to “take” their own data in a portable, open format onto their computer, into their phone. It should be possible to give permission to others (based on a trust level) to copy part of one’s information. Similar to ideas implemented in Indyvoter (http://beta.indyvoter.org).

4. Free software

   Like Wikipedia, hospitality exchange networks should be based on free software. This will attract more programmers, open up new possibilities (like integrating electronic authentification and encryption (http://en.wikipedia.org/wiki/GnuPG) or efficient access on portable devices (http://hardware.slashdot.org/article.pl?sid=05/05/25/139202&from=rss), extending it into a getting-car-rides system where drivers and hitchhikers can get in touch using GPS…).

A brief history:

1. Sunday 6/May/2007: OpenCouchSurfing.org is launched after about 2 weeks of preparation. It was the result of months of uncertainty and dissatisfaction in the development group. First real reaction comes from Leo (who later turns out to not be a part of the “inner circle”. No “official” reaction.
2. Wednesday 9/May/2007: The CS site goes down for 18 hours to upgrade the database. No warning to the tech team. Casey finally proposes to talk over the phone with me; on Sunday.
3. Thursday 10/May/2007: Casey announces the Leadership Circle. Couchsurfing will be run by a self-appointed and closed group of (mostly) his personal friends.
4. Friday 11/May/2007: Casey suddenly and unannounced decides to move the SVN server with all of the CS code, quoting “upgrades”. It stays offline until today and now everyone has to reapply for commit rights.
5. Sunday 13/May/2007: I finally get to talk to Casey over the phone. He tells me he doesn’t want “politics” in Couchsurfing and clearly has no real-world knowledge or experience with code licensing. We agree to try and investigate two things together: a community code license of sorts and some form of elective experiment to determine a tech team “coordinator”. We agree to call again the next day. It gives me hope. (False hope as it turns out.)
6. Monday 14/May/2007: Casey postpones the phone call by a day. He’s too busy communicating with others.
7. Tuesday 15/May/2007: Everything seems to happen at once.
   • All day long, there is a flame-war (warning: long and ugly) between Naz (a completely new and unknown developer since 2 weeks) and Kasper on the developers mailing list. Naz is simply nasty and basically tells Kasper to take a hike. Chris Burley, our “tech team leader” does not step in at all.
   • I talk to Casey on the phone again. He basically states that he wants to split CS into a “staff” of sorts and “volunteers”. Ambassadors would be mere volunteers and developers would probably have to be split into people within and people outside of “the circle”. (I’ve now come to understand that they simply don’t want developers outside of the circle.)
   • Morgan Tocker resigns (see his Blog article).
   • Appearantly the long awaited NDA is now called “Volunteer Agreement” and is sent in secret to “core devs”, including John, Walter, Naz (who has been a developer for 2 weeks!) and Anu. Kasper, who has at least 1/3rd of the code commits to his name, is not included as a “core dev”. We learn all of this by accident. Chris Burley chats with both Kasper and me and tries to talk “off the record” with me, which I decline. We know it contains the following:
     - Automatic transfer of all intellectual property (=ideas) to CS.
     - A non-compete agreement, which basically states you can’t work on any travel or social network site simultaneously or 1 year after volunteering (working) for CS, profesionally or otherwise.
     - A complete gag order. You are not allowed to discuss anything “internal” with non-NDA people.
   • Kasper resigns.
   • Chris Burley offers me the Volunteer Agreement document, under the condition that I don’t talk about it. I decline. He tells me certain people might get “exceptions” to the NDA rules.
   • I quit.
   • After at least three people tell Chris that he should have stepped in with the Naztyness on the mailinglist, he finally does. The discussion is by that time already long over and done.

After that, there was a mixture of saying goodbye, total apathy and more nastiness (style: “Glad you guys are gone”). The Leadership Circle still doesn’t have the guts to publish the Volunteer Agreement.
So, what are we left with after 1,5 weeks of campaigning?

1. A completely closed CS organisation that is heading for a semi-commercial structure. Volunteering is considered second rate.
2. An NDA/Volunteer Agreement that is probably 3 times worse than the previous one. In all practicality, no IT professional could ever sign it, unless you never want to work on travel or social network related websites again besides CS.
3. Open sourcing, transparancy and representation seem farther away than ever. They have succeeded in getting Kasper to quit, which clearly was something they wanted. “Not a core dev” is probably the closest one can come to being tarred and feathered.

To put it simply: OpenCouchSurfing has failed miserably in its goals. Even though around 70 people ended up signing our petition, including Heather O’Brian and Jim Stone (both part of the Leadership Circle), none of it made any difference.

Have we made matters worse? I don’t think so, because clearly these things were already being planned for a long time. We have however clearly accelerated the process and discovered things that were meant to be kept secret. The back-room dealings, the secrecy, the buddy-systems, the social manipulation, all of these things are not new to me and can happen in any organisation. The scale and rate at which they happen in Couchsurfing, an organisation that boasts a mission to “Participate in Creating a Better World, One Couch at a Time” is however frightening.

There are only three options left:

1. Waste energy and time whining and being ignored.
2. Start taking destructive action.
3. Bow out.

Out of self-respect, I will obviously choose the latter.
The End.