By the very definition of our mission, we have a commutation solution that is 100% inclusive. We invite everyone everywhere into the community: old, young, conservative, liberal, east, west, black, white, gregarious, introverted, rich or poor. The beauty of addressing a communications challenge of this nature—bridging cultural differences and building understanding between people around the world—is that the more diverse our membership base is, the more fully we will achieve our communications goals.

This excerpt is from the submission of Couchsurfing Inc. for the Society for New Communications Research (SNCR), where Couchsurfing won the Award “for Excellence in New Communications” for Nonprofits November last year.

We operate on a shoestring budget. This has required us to become experts in distributing our workload to a large, often remote, volunteer work force. We currently only have four paid staff members. We have two approaches to make this happen: sophisticated online volunteering tools that allow hundreds of members to easily perform needed tasks such as individually greeting every new member, and responding to every member inquiry

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