CouchSurfing International Inc is now a for-profit business. It’s a shame, it had such incredible potential to become a truly democratic, inclusive, open platform. But it’s not. It’s a venture capital funded business. We all know how it got there, but that’s where it is. The dreams of an open and free CouchSurfing are now dead.

Let’s recognise that and move on with our lives. BeWelcome is the only viable alternative. So I say we archive the OpenCS site with a message telling freedom lovers to visit BeWelcome for open-source, democratic hospitality exchange.

In the spirit of do-ocracy, I will action this after 1 March unless I hear strong objections before then. That gives us a month to say our goodbyes, write our memoirs, and so on.

CouchSurfing has always been, and is now honest about being, a corporation.

And if not for cash, then surely for the added marketing value (worth real money, and lots of it), to allow Google and every other web site and search engine to add what you thought you were sharing with only fellow CS-members, to their fully public, permanent record that is the global internet.

All the personal trip and traveler feedback you thought you were sharing only with other CS members? Sorry, surprise, now everything you posted on CS is part of the public record, forever. And, perfectly searchable.

I realize Casey’s announcement(s) have mostly to do with Groups posts, but isn’t he trying to put into place the exact same kind of exposure and sale of all your information, including your profile? Your profile picture? Isn’t he playing the exact same kind of despicable game that Zuckerberg plays?

Make no mistake about what Casey is attempting to do, exactly like Zuckerberg/Facebook – blatantly deceive you, to gain your trust and persuade you to add to his mountainous pile of traveler feedback, then once he has your trust (and your posts and personal information) he sells everyone’s posted information to enrich himself, personally.

This has been his goal since the inception of the entire CS project, he just didn’t have any buyers yet. Until now. Until Facebook became the story to copy. Until he invested considerable effort in building the largest list of users he could accumulate, to ensure the biggest pay-day he could arrange for himself.

I’ve noticed that despite several fundamental issues which members have complained about for literally years, that are never even acknowledged… in all this time, the most visible efforts seen from the inner circle and their hiring decisions, seemed to always be about PR (public relations), suppressing the publication of complaints, outright denial of reality, and spreading the gospel. To grow the list of users. To fatten the calf before the slaughter.

In classic Cult-of-Casey style, he sells you out without a warning or your consent, but when the backlash proves substantial and it turns out that people don’t want any part of what Casey’s selling, he tries to spin his scheme as something that he only intended in the best of ways, something to help you!

I don’t know which kind of people I despise more strongly – users, or liars. Let alone a career scam-artist highly skilled in both exploiting and lying to people. But the recent investors want the maximum return on their investment, so just as others have predicted… let the sale (of information you donated in good faith) begin!
 
 
Fresh email from HQ, just received, sent to all CS “members.” Stare into the face of pure exploitation and bald-faced lies:
 
 

“We’ve heard you: Change to plans regarding groups”
 
Dear CouchSurfers,

Last week, we sent an email in which we announced our plan to make CS groups available to search. We made this decision because the team had received member complaints that some newer members of the site didn’t seem to be joining for the right reasons. We thought that allowing people to see more of what CS is about before they join might help address this problem.

The members disagreed! We’ve heard from hundreds of people who are very opposed to this approach. I’m very sorry to have caused so much distress. It’s clear that this is something that members care deeply about, and I respect the need to approach it differently.

We have made two major changes to our plan:

Group posts created in the past will not be available to search. The only posts that will be visible to search engines will be those created after February 15, 2012. This will protect the privacy of any members who no longer use the site and may not be aware of the changes.

All members will have the option to keep all of their posts hidden from search and from non-members. Just as we currently allow you to keep your profile hidden from anyone who is not logged in, we are now building another privacy option that will allow you to easily specify that your group posts should not be visible to search engines or people who are not logged in. This privacy option will apply to all of your posts, both past and future.

These two factors combined mean that the only posts that will be visible to search will be those made in the future by people who choose not to make their participation in groups private.

I sincerely hope that this approach will protect the privacy needs of all CouchSurfing members while also giving people who are considering joining CS an accurate impression of who we are – a community, not a place to find a free place to crash.

If you still have concerns about this, I invite you to email me at casey.fenton@couchsurfing.org and share your thoughts. The team makes all of its decisions with the intention of making CS better for its members. It seems that this time the change we wanted to make would actually have made it worse, and for that I’m sincerely sorry. I’m glad that you responded with your concerns: your reactions helped us see various sides of the issue that we had not considered. I know that CS groups are considered to be a safe and comfortable place to express yourself fully, and I would never want that to change.

Thank you for your patience and for your passion,

Casey Fenton
Co-Founder, CouchSurfing International

So we go from NGO to B rated to IPO!

I don’t know what to think of this except for that we’ve been missing out on some financial analysis here. So…

Some random numbers

I don’t think the valuating the company based on the number of 3 million members makes any sense, a large part of those are not active (heck, quite a few must have died by now even). So let’s do a search “Everywhere” for people with host status Yes or Maybe. Today, I get about 350.000 results.

If we assume that 7.6 million US$ have bought 10% of the company that gives a value of a bit more than 200$ per host.

With the current rate of 30.000 new signups per week and a hosting ratio of about 40% (yes+maybe) that means the company’s value is increasing with 2.4 million US$ every week.

Not bad, aye?

Well, that presumes that the new signups are as much into hosting as people who signed up 5 years ago.

Funny enough, today there were 2500 fewer potential hosts than yesterday.

And… rumors have it that over 100.000 members have deleted their profile in the first week after the announcement of going B-corporate.

Now you see information about money and how great verification is, and a form that is for you to fill in. “Can I deal with that later maybe?” is probably what you think. But no! You can’t find the next continue button! Help! Where is the “skip this” button? How do I get out of here? I thought C$ was for free?

And what? Oh you live in Denmark? Bad for you, your suggested minimum donation is set to be $69.71 currently. And don’t you even think of paying less than that “recommended” amount because you won’t get through the form!

Ah, you live just across the border in Germany. That’s cool, you then pay $48.37 dollar less ($21.34). That’s 3 times cheaper for 5 kilometer! Hey, didn’t Casey just promise the community: “Just because we’re not a non-profit doesn’t mean we’re actually “for” profit”

Anyway. No worries. If you have no money, you can still become a member. As Casey wrote before, “The CouchSurfing features that you use today will continue to be free”. To help you further, you can apply for free verification through a verification scholarship.

But unfortunately the page doesn’t give you much information, and it still tells you that you have to pay (oh did the tech-team again release something without talking with communication dept? Where is Casey when you need him? Oh wait, he’s partying at Burning Man!)

And in despair you go to the address-bar and type: http://couchsurfing.com and pfff, it finally works.

If you want to play a funny game, try to leave a negative ref to Casey and its gonna be erased right away! Wow! life is great!

Casey must have been getting a lot of them since the recent announcement of selling our data.

For those just tuning in, where are we in the scenario? We’ve seen a community founded on lofty ideals, grow, nay burst with activity and numbers, we’ve seen hubris take the form of work-as-permanent-vacation, we’ve seen scandals of every sort imaginable, we’ve seen the falling out of all the idealistic volunteers and – not so long ago – the original founder has gone into hiding. As predicted, the money-flow eventually became insufficient to full-fill the beast that was created. Worse yet, the beast had not been paying taxes because “the IRS didn’t understand the innovative commercial nature of our non-profit” and now must be fed even more:

“I think the best possible structure is the one we have. One of the challenges with nonprofits is it’s difficult to adapt quickly and easily from a business model perspective because you need clearance from the IRS. Now we get that flexibility and we’re still making a statement.” – Dan Hoffer (in Techcrunch)

What is amazing is that they have found VC money (a mere 7,6 million $, which is actually pretty abismal and probably indicative of the low expectancy of success) and have thus kept afloat even now. The CS inner crowd are survivors, you have to respect that at least. And they know how to lie to, judging by this bit:

“Indeed, one of the big reasons they decided to take funding and switch the company’s classification was to make it easier to recruit stock-option seeking engineers.” (same Techcrunch article)

Anyone who knows anything knows the switch in classification was forced unto CS, after years of fruitfully trying to obtain 501(c)3, but I guess it’s important to start rewriting history as soon as possible.

Here’s the problem though. How are they going to earn those VC’s their big bucks? You have to keep in mind that the expectation here is about 5-7 times (!) the investment in about 4-5 years and the clock has started ticking. It is easy to see that the current revenue stream just doesn’t work: verification fees are eventually going to dry up (most likely have hit their peak already). And donating to a for-profit? I just don’t see it happening. This means CS is going to have to find a steady income stream and – I would expect – even have already made indications to the VC’s of where they might get it. Now, I only see two options:

1. They start making money off the “daily activity”, which would be hosting itself. Dan hints at “premier services”, but I don’t think that is going to fly for a two reasons. a) You can only run a verification scam once. b) It is insanely hard to convert non-paying volunteers into paying customers. c) There are still free alternatives out there, BeWelcoming everyone with open arms. (OK, that’s three reasons.) I honestly doubt they will go this route, but with Todor Tashev on board it might just happen. Todor Tashev is also on the board of Meetup, a company that successfully makes money from their volunteer-run activities.
2. They go the Facebook route of leveraging the personal data that is embedded in the social network that Couchsurfing is to a large extent. The fact that Matt Cohler (heavy duty ex-Facebook guy) has joined the board as well makes this a very frightening possibility. On a practical level, this would mean letting companies access the enormous amount of personal information, so they can give you those personalized ads you’ve always wanted. The advantage is that this can be introduced in a nice and sneaky way, the disadvantage is that a large majority of couchsurfers are on there precisely because they don’t have cash to burn. I guess you can always try to schlepp airplane tickets or discount backpacks, but that is a rough business (travel is an industries with razor-thin margins, keeping afloat mainly on quantity).

Seems that Casey is giving up the 501c3 status due to “This approach is one that doesn’t fit into the categories our government traditionally uses.”.

I’m not amazed, but I *AM* disappointed. Seems to me one good reason to (re)try BeWelcome.org!

Create a Customer Profile with CouchSurfing Postcards which allows you to shop faster, track the status of your current orders, review your previous orders and take advantage of our other member’s benefits.

For some users of Couchsurfing, a survey has been launched to check how much interest there is for this new service. Interesting enough the maybe-soon-to-come-about service is not offered by Couchsurfing but seems to be going through a partnership-deal with a company called AIgypsy, a for-profit company which already registered the domain end of 2009.

The Couchsurfer behind this idea is ssri, who on his profile states: “The postcard project is delayed yet again due to a random survey/beta test this month”.

The consultant Mirek, also a CS-member, served at Basecamp from 16-21 July 2009 for Gadget and Matthew Brauer. The presentation of his ideas and conclusions can be found online (pdf, odp ).

Some Couchsurfing Facts from the presentation:

1. CS has 15-20 thousand new users each week
2. 5.6% of them pay verification fee of 26 $
3. That makes more than 20.000 USD flowing in every week = ca. 1 mln USD a year.
4. Expenses = 700-800 K USD
5. 200.000 USD of surplus, and growing…
6. Big Question: What to do with the extra money?

Mirek has some nice other nice observations about the organisational model of Couchsurfing. “Your present structure is based on a ‘family business’ model: tasks and responsibilities are ‘automatically’ assigned to people (mainly insiders).”

He advices to give it more structure, to have better defined functions and thinks it is a bad idea “to pay salaries to people staying [at Basecamp] up to one year, even if you have enough money. This would spoil the CS atmosphere and cause lot of formal (legal) obstacles.”

Interesting enough, Mirek explains to see donations as “a loan of trust”, which CS has to repay, “by improving the value you bring to CS users.” Couchsurfing should do that by “improving the website and services” and the organization, “so you are able to create a better product”.

You could see that coming. But in the post itself Chiara Gandolfi asks:

It might be me, but as of now I fail to find it in Ambassadors Private…

Can we have the link? Thanks

Since Chiara is a City Ambassador, I guess that she should be able to check the Ambassadors Private. Nothing there though? Gadget says later on (in another censorship) the post “Probably still is in transit” and “The post is moved. Check the guidelines for the group”…

What really amazed me was the reason of the leave: a programming error, and not one, but one of many. I quote:

Another issue that was concerning me were bugs with simple fixes. Europeans consistently use commas to separate dollars and cents. However, many transactions were processed incorrectly, due to the comma. A member would attempt to donate 21,50, and 2,150 would be charged. Then it’s up to the member to notice the error, since we did not mail out receipts. I attempted and notified the LT that we should fix this ASAP, but it didn’t take top priority.

To be honest, I do not fully agree with Thomas stating that this is a scam, but I’m surely interested whether all the money is payed back as it should be. The programming error also makes clear that the creditcard-payments are handled at couchsurfing.com itself, instead of a payment broker. I’m not very clear if I would be glad to be a verified member…

1. The Verification Team Leader himself admits that verification is a financial scam. There have been a lot of articles about this on OCS already.
2. The sexual atmosphere at the collective has become even more out of touch with the real world and what Brian describes is absolutely cult behavior.
3. Brian has only been volunteering for a year and he already writes: “And from what I read and gather, that’s fine by the LT. Seems that long-term volunteers are a pain in someone’s ass… not that they remember how CS was, but because they state issues, they are seen as trouble makers. I’m now one of them, I suppose.”

Welcome to the world outside of CS Brian!

The original post, now saved for prosperity and googlification:

I am attempting to abide by the guidelines within this group. I share here my letter to Jim and Casey for the reasons why I resigned as the Verification Team Leader, as many Ambs wrote to me off-site and asked for the ‘real reason.’ Here it is.
================

Dear Jim and Casey:

As you know, I’ve resigned as the Verification Team Leader. I currently remain on as a City Ambassador, NMW, CUQ Team Member, and co-moderator of the CUQ Team, unless you decide that it is not to be. I’ve always realized that this is your site, and the volunteers have very little to do with the direction that CS takes.

When I resigned from the verification team, it was a quickly written message to you. I had logged on, noticed yet another bug within the verification system, and realized that it was time for me to move on. I immediately remembered the bug of July 30 and 31 where everyone who tried to donate did so over and over, so their money was taken several times, many more than ten, but their profile was not updated. That bug immediately cost twelve man hours and we refunded almost $35,000 to members. I did not want to repeat that thankless amount of time working for free, with a ‘thank you’ given as a token gesture.

My thoughts of resigning actually began the week that I spent in San Francisco, at Base Camp. Jim and I spent a couple of weeks back and forth on email, trying to see if a ‘couch’ could be found for me at Base Camp. Mind you, this was not to be just a vacation for me, but Jim and I were going to work together to get me better trained. Back and forth the emails went, and the final note was basically, “We’ll house you somewhere… if you’re willing to sleep on a couch, then we’ll have room.” Not expecting anything else, I truly appreciated the housing accommodation as any true surfer appreciates an offer of accommodation.

The first weekend I was in SF was SF Gay Pride and I stayed with another CS friend. She also had another surfer (I’ll call her, D, as she has a starring role in this saga) for the weekend. We were invited to a CS brunch. Knowing that D was looking for longer-term couches due to a yoga class she was taking in SF, I introduced her to a group from BaseCamp at the brunch. When I mentioned that D was taking classes for Yoga, a couch was immediately offered to her at BC. And for a “week or so.” Mind you I had been emailing back and forth so that we could get some work done, but here was a young, cute lesbian who knew yoga, and she had a couch without any checking. Hmmm, didn’t someone say awhile back that if you’re cute and young……… and I’m sure one LT member would be very welcoming, in his mind.

A small side item… shortly after my visit, Jim, you requested a “friend” link. We were never friendly. We were friendly enough talking about work, etc… but while I visited SF for a week, you never once attempted to get to know me, to become friends.

I’ve coordinated volunteers for years, with many different organizations. Typically, an organization seeks to appreciate, thank and motivate all of it’s volunteers. I’ve never known an organization to house, feed and pay any of it’s volunteers. There’s never been (in my experience) an attempt to make the volunteer jobs of remote volunteers any better in this organization… not so if you’re at base camp. Meetings are held about how to make the dull volunteer’s jobs and lives better. More parties? More travel? More roadtrips? More alcohol and drugs? Perhaps you need more rooms for casual sex or perhaps an orgy room?

There are 100′s, perhaps 1,000′s, of volunteers who put in many hours in support of The CouchSurfing Project. 99% of those receive nothing in return, except perhaps an Ambassador flag. These volunteers work countless hours answering member questions, responding to issues, groups management, event management, locations management, AST/AMT, Ambassadors, spreading the word, and working remotely on Tech issues, and, until recently, assisting members with the Verification Program. Yet, there are a very few special volunteers who CS seem to revolve around.

These ‘core volunteers’ who live at BaseCamp or one of the collectives (mind you many may not have had a profile before becoming a ‘core volunteer’ or their profile had few references, vouches, or perhaps they hadn’t even become verified — profiles that I would be hesitant to surf/host with…) are asked to help make decisions (by voting at BC) and other important issues, but they seem not to be surfers, at all. Most seem very unwelcoming… that another someone is invading their secret society at BaseCamp. More than one person has said of BaseCamp, “they don’t seem like surfers.”

And if you’re tired of living in San Francisco, by all means, go to Costa Rica, or even to Turkey, where we can show even more appreciation to those we’ve already shown appreciation to. While “collectives” are said to be a mechanism of reaching out, most have their doors closed — except to a special few. And by the way, CS will pay you to go ‘home’ to your new house. My understanding is that to even be considered for Turkey, you’ll have had to do at least 3 hard months at BaseCamp or Costa Rica. Wow, things are hard! We’re sorry, let’s let you go to Turkey for awhile.

Many feel that the “volunteers” who live at BaseCamp are spoiled and self-righteous. Many also feel that they do not represent CS well, as many do not seem to be “surfers” at all. Many also realize that nepotism helps you to secure a spot. It’s been stated over and over that “who you know” has no bearing on who is ‘invited’ to live at BaseCamp. I don’t think so. Mrs. Gadget has housing and a position. Jim’s girlfriend has housing and a job. *Please NOTE that I have NOTHING against neither Ms. Gadget nor CaseyAnn personally.* A former house manager was a friend of TTT’s (so it’s been reported).

And not just housing, by the way. We’ll also give you a job! And a title, perhaps. Let’s not worry if you know nothing about Human Resources, Volunteer Coordination, or have no accounting background. Many members and Ambassadors also believe that it helps someone secure BaseCamp status by returning sexual favors. At least you have the rooms/space set up for it.

I’ve never been to a non-profit’s headquarters where there were rooms specifically for sexual encounters. And it comes with anal beads, mind you. Don’t get me wrong… I am a Sex Positive person. but when positions and housing and food and travel are given because of this, then the word volunteer should be changed to another word, meaning the exchange of sex for cash or other tangible items. Do you think the American Red Cross has anal beads anywhere within their headquarters? I realize we are not the same, but still.

So, if you volunteer at BaseCamp, you’ll be rewarded richly. You’ll be housed in one of the most expensive cities in the US, or live in an international location with all the amenities you could never afford yourself volunteering.

The prior verification team leader received an amount for each verification. It makes sense to motivate this person. They are your key to income. Due to poor communication and no technical help, she resigned. I was asked to step in, and I did so. Mind you, I was never told about an “incentive” nor asked if I would like to volunteer at BaseCamp. So be it. The ‘volunteers’ who took the team over, 3 of them, will all be rewarded richly for their ‘hard work and dedication.’ They will be at BaseCamp, even though one is out of the country now so that the US government doesn’t catch on to what’s happening. I doubt the volunteers at BC actually tell Customs they are entering the US to be “paid” in housing and ‘stipends.’ Seems contradictory for a non-profit trying to gain Tax Exempt status to guide ‘volunteers’ on what to say so that the same government doesn’t block their entry into the US.

So, enough about me feeling sorry and not good enough to warrant an inquiry as to whether or not I’d like to be an “appreciated” volunteer and live at BaseCamp. We’ll bring in the store manager and let them stay a good 8 months, but not to worry, no work needs be done.

Many, many times I’ve answered members questions when they request a variance from the verification team, that “what we do for one, we must do for all.” CouchSurfing does not believe this. Let’s highly reward a very few, and the idiots who continue supporting our ‘chosen’ ones, will continue to do so, or leave. Not to worry, there are 1,000′s more who would love to give their time, energy and love to CS as others leave because they are tired of the BS.

Then comes the issue of disrespect to the volunteers who work their ass off to help us protect ourselves. Recently, a highly-respected long term volunteer left a negative reference for an LT member. Hers was the second negative reference. Both centered around inappropriate conduct. Almost immediately, the reference was removed by an LT member. NOT from the volunteer team with the responsibility to handle such issues — the MDST — but by a leadership team member. The member rewrote the reference, and it was put back onto “His” profile. Then, yet another LT member removed it. Mind you, if it were any of the 1,000′s of other volunteers NOT at BaseCamp receiving the reference, we would have had to wait until the MDST completed their review, and rightly so. But, if you “volunteer” at BaseCamp, then references don’t matter, it appears that an LT member can just delete ones they don’t like… regardless of whether it is factual or not. Again, what we do for one, we must do for all — does not apply.

Long-term volunteers are leaving in droves. I do not count myself as a long-term volunteer… I’ve only been volunteering the last year or so. And from what I read and gather, that’s fine by the LT. Seems that long-term volunteers are a pain in someone’s ass… not that they remember how CS was, but because they state issues, they are seen as trouble makers. I’m now one of them, I suppose.

Another issue that was concerning me were bugs with simple fixes. Europeans consistently use commas to separate dollars and cents. However, many transactions were processed incorrectly, due to the comma. A member would attempt to donate 21,50, and 2,150 would be charged. Then it’s up to the member to notice the error, since we did not mail out receipts. I attempted and notified the LT that we should fix this ASAP, but it didn’t take top priority.

Then there’s the issue where members were using other person’s credit cards and the cards were approved. Even though the names did not match. Changing the wording from “Name has been checked” to “Identity Checked” doesn’t quite cut it, in my opinion.

The push to hit up members within their first few hours of joining is an attempt to raise funds, not to make the system safer. Period. It’s for money. Sadly, I believe that the same amount of money could be raised by asking for a donation, simply and plainly… but you seem to not want to ask for funds to keep the service ad-free and running… but calling it ‘verification’ seems to rid you of the guilt in asking for funds.

So, with that, you have my ‘real’ reason for resigning. If you’d rather I not volunteer at all, I’ll understand. I still believe in the spirit and ideals of CouchSurfing and love meeting other surfers and hosts. I do not have to be a volunteer to do that. I will remain on to help other Ambassadors and community members.

I would like to train future ambassadors on how they can best serve the community, our fellow surfers and hosts. I also wish to remain on as a co-coordinator of the CUQs… again, to help my fellow members and ambassadors.

However, I leave that to you. Either way, I’m happy to not have the stress and pressures. I never could fill my predecessors shoes, and 3 replacements will have a difficult time in filling mine. But now that they are all “corporation volunteers” they will fall in line, or lose their ‘core volunteer’ status, not to mention their housing, food and travel expenses.

Casey, this is to you personally. I believe you have great ideas and a great site here. But I also believe that you have advisors who advise you incorrectly. I believe that they only have their best interests at heart. You have an LT member who actively gropes and fondles females… female volunteers, and female guests. Many, many times we lowly members and volunteers have heard of how he places his genitalia on other volunteers’ keyboards. Again, I am not a prude… I’m a sexually positive person and believe sex should be enjoyed — with a consensual partner! He gets away with it, but it will come back to bite you in the ass. He will grope the wrong person, and there will be a price to pay. Please do not be like the Catholic Church and shuffle this person off to a place where women are traditionally treated like material objects… where his gropes will be just as emotionally damaging, but where the objects of his unwanted advances will probably not speak out due to cultural issues. Don’t put a wolf in the chicken coop. You already have one ambassador within walking distance of CS who won’t speak out publicly about the things this person has done to her, and in her home. Is this really the best you can do to coordinate/energize your Ambassador corp?

Sincerely,
Brian

This continues what Jim Stone started back in New Zealand all those years ago. A campaign to drive verification revenues ever higher. Given that you only need to pay once to become “verified”, CouchSurfing International Inc rely only on a continual stream of new members to make “donations”. If they can increase the percentage of people “donating”, more money for the coffers.

Perhaps we can subvert this new feature by framing our own profile pictures and adding a different symbol to donate that we opt out of the so-called “verification” system. We could even combine that with a real verification system based on the verification of actual identity and physical location. Food for thought…

Employee related expenses account for 62.8% of total expenses. In that figure I’ve included salaries, tax, payroll fees, rent, travel, food, and staff development. Admin expenses includes anything not in hosting / verification. Hosting is server costs plus telephone / communication. I suspect most of the telephone / communication expenses belong in Employees, but I left it there to be on the safe side. Finally, verification, the source of 99% of the income, costs only 6% of total expenses. I included printing and mailing in the verification cost.

The numbers are:

Employees: $405’440.59
Admin Expenses: $116’901.33
Hosting costs: $86’723.33
Verification: $36’589.83

It costs more than $400k to staff CS Inc with how many employees? Five? That would be a cost of $80k per person per year.

Hopefully this helps to understand where the money goes.

We will choose three Missions and CouchSurfers to star as the subjects in our documentary “Couchsurfing: The Movie” (expenses paid! sic). This journey isn’t just about sightseeing, it’s about traveling with a purpose!

Maybe the idea seems good to the regular couchsurfer, but the status and funding of this project is completely unclear. The website is hosted by Entrip while the project is co-produced and created by Alexandra Liss, also the owner of the websites. In her CS-profile she explains it a little bit herself:

I met Casey Fenton, who recently commissioned me to create the feature length documentary “Couchsurfing: The Movie,”– loving life right now and all the possibilities that this journey will lead to…

In her profile she also mentiones that she is busy with raising sponsorships. It is unclear though what type of expenses and funding are related. Casey mentions in the video that flight-tickets are fully paid, but do people also get some pocket-money? And what if you go hitchhiking? It is also pretty insane to see Couchsurfing Inc. promoting unsustainable forms of traveling such as flying – by the way. And how much community money is actually going into this project?

Let’s see when this project is to start though. First deadline was set for December 15th but now it is January the 15th, according to csthemovie.com. Still, the site is not ready yet and you cannot signin, upload or for example “Rate Missions and Vote”. (See also the beta-site which is a bit further developed).

The video is great though. It makes you laugh, guaranteed.

By the very definition of our mission, we have a commutation solution that is 100% inclusive. We invite everyone everywhere into the community: old, young, conservative, liberal, east, west, black, white, gregarious, introverted, rich or poor. The beauty of addressing a communications challenge of this nature—bridging cultural differences and building understanding between people around the world—is that the more diverse our membership base is, the more fully we will achieve our communications goals.

This excerpt is from the submission of Couchsurfing Inc. for the Society for New Communications Research (SNCR), where Couchsurfing won the Award “for Excellence in New Communications” for Nonprofits November last year.

We operate on a shoestring budget. This has required us to become experts in distributing our workload to a large, often remote, volunteer work force. We currently only have four paid staff members. We have two approaches to make this happen: sophisticated online volunteering tools that allow hundreds of members to easily perform needed tasks such as individually greeting every new member, and responding to every member inquiry

If you feel like ranting protesting, comments go here.

You may wonder why so many talented people volunteer for CS when they could have high paying jobs in the corporate world. The reason is that CS provides benefits they can’t find anywhere else. We live and breath CouchSurfing, and we are all a family.

Although you have to pay your first travel to the “Couchsurfing Base Camp” yourself, CS provides all full-time volunteers and employees “with free housing and meals”. In addition, each full-time staff member “has the opportunity to live abroad for several months of each year at one of our amazing Collective locations while maintaining a home and life in the San Francisco Bay Area”.

If you are the lucky enough to get one of the 14 listed full-time jobs, you will first have to go trough a three month trial period, after which you will be rewarded with “travel tickets, travel expense reimbursements and eventually paid salaries”. However, you will have to consent to your bos(ses) (“supervisors”) and keep yourself to the following social rules, meaning that you shall

- maintain positive references from other surfers or hosts.
- treat your team supervisors and other volunteers with respect.
- follow standards and procedures established by teams you work with.
- follow priorities and objectives established by the team supervisors.
- communicate in a calm and compassionate tone (‘thou shalt not flame’).

So what are you waiting for, go and apply for your role! Current (as per 1st of November) “openings” include:

Administrative Assistant; Ambassador Management Coordinator; Database Administrator; Developer, Events Coordinator; Human Resources & Personnel Coordinator; Marketing Coordinator; Member Communications Coordinator & Writer; Safety Systems Coordinator; System Administrator; Gardener / Landscaper; IT Assistant; Trainer, Educator, Coach, or Expert.

Note that there are currently 14 full-time positions available, while there are only 15 people supposed to stay and live in the Couchsurfing Base Camp. At the moment though, according to Matthew, there are already 15 people living there…

Yesterday the news at CS announces:

Buggin’ Out!

Fixes to the “location bug” brings back functionality better than ever!
20. March 2008 Once again, the shining stars on our tech team have successfully tackled an error in the system to get things back to normal on the site for you.

You may have noticed the site was offline for a short while today. This downtime was scheduled so the tech team could fix the recent issues experienced with correctly reflecting members’ locations.

Check out what features are back for you!

* Nearby travelers on members’ home page will now actually be nearby!
* When you search for a couch in a city, you can now effectively search for members within a chosen radius of that city. Let’s say you want to CouchSurf in Gdansk, Poland but there are only a handful of CouchSurfers there. You can once again search for a couch within, say, 20 km of Gdansk. Hurray!
* Location map on member’s profiles will reflect the correct location. Members will no longer randomly be placed in Africa… unless you live in Africa!
* Recent member login location will reflect correct location as accurately as possible. (Click here for information on why it may not always be right) If you were logged in during the downtime, you may need to log out and log back in to show the proper location.

A round of applause for the tech team volunteers- job well done!

First of all: Great, they finally not only do something with the code they also announce it. I’ve also noticed, some minor bug fixes have been done (months after reporting) and some small improvement are online, most of them asked for again and again in the last years. But nothing really impressing. And here the good news already stop.

So let’s “check out what features are back” for us: All the four points mentioned in the news are based on one single topic: IP adresses and their localisation. As even CS explains at the linked page it’s not accurate. There are several reasons for that, like wrong settings from your ISP, using of company firewalls etc. This caused a lot of CUQs and cockroach posts when I was doing this kind of stuff. And it’s simply not to fix, the whole idea is a mistake.

If it works properly IP localisation is a serious threat against privacy. Your company sees where and when you login (during work time? from somewhere else when you call in sick?), so you may loose your job. Your stalking Ex is able to track you. At some places the nearby couchsurfer feature is widely used to annoy females with inapprobiate mails. Exact localisation while travelling is a useful information for criminals interested in your unguarded flat (this is especially useful if you’ve got a verified adress and CS places the the google marker in search exactly at your home).

But the main point is: IPs can easy be faked/changed. There are several services in the internet who offer anonymous access to webpages, there is software like Tor to hide your IP and makes it very, very difficult to trace you. At the moment CS tries very hard to block IPs from those services/networks but it’s a ridiculous attempt and doesn’t work if you accept some reloads while using the software. If someone does the work to setup a profile for abusing CS, hiding the real IP is no big deal. And still CS calls this a security feature. As at least the techno crowd must know that’s not true, so insisting on IP-Localisation as security feature must be called what it is: a lie.

When you know an organisation is lying to you about a serious issue, how trustworthy it is at all?

PS – There is a lot to do about security at CS:
- encrypted login (SSL), especially because a lot of couchsurfers use the page from unsecure, public computers/connections while travelling
- really delete information, not only hide it (mails, profiles, …) but don’t hide useful information (profiles from thieves)
- don’t say it’s privacy VERSUS security,  it’s privacy AND security

“I think it was Matrixpoint who said that Casey really insists that he is not the true leader of CS…”

Actually, I don’t know that he ever said this. On the contrary, since I first appeared at the Montreal Collective, and during the following year as a volunteer, I found it very difficult to determine the organizational structure of CS and Casey’s role in it.

Everyone knew that the organizational structure was being revamped as part of CS 2.0, but the only public information I could find was an organizational diagram on the website that showed a central box labeled “Admins and Founders” or the like, months after I left Montreal. I was disturbed to see this for two reasons: 1. the complete lack of detail of the internal structure of this box, and 2. it’s central position, which was in conflict with the agreed upon decentralized organizational structure suggested by the tree model (see the logo of this website) that was created during the Montreal Collective.

There was no particular mention anywhere that Casey was the supreme, unaccountable head of CS. He was only included among the list of 4 founders prominently featured on the website. There were no by-laws to be found. The only information available about the Admins was a brief statement that they were volunteers who helped with important administrative duties involved in running the website. No information about how they got their positions or whether there was a term of office, etc. No information about performance reviews, etc.

As someone who had begun volunteering full-time with the intention of working freely on behalf of the hospitality community for years to come, I sought clarification as to who I was actually working for. I made it clear that my intent was to work for the Community, not for Casey and the Admins unless they were in some way accountable to the Community. Why in the world would I (or anyone) work full time so that Casey and his hand-picked buddies could live it up in exotic locations, unless the Community who provided the support for that had some say in it?

I got no meaningful response to two lengthy requests for information from the Admins beginning in December, 2006. That’s when I started reconsidering my commitment to CS and paying attention to such matters as the NDA (another whole story in itself).

It wasn’t until the following year (in the spring I think) that Casey finally revealed to the developers that he was the sole member of the Board of Directors. (According to Pickwick, Casey’s told a different story to NH government officials).

So, you see, Casey’s style was very indirect. CS 2.0 was supposed to be about members participating in the operation and evolution of CS, and the emphasis was **decentralized** participation. It was “The CouchSurfing Project”, not “Couchsurfing International, Inc., Casey Fenton CEO and sole member of the Board of Directors”. “Do-ocracy” was promoted by at least one of the Admins, and another Admin was generating most of the communication which included a call for member involvement.” No where was it mentioned that these Admins derived all their power from Casey and that he quietly controlled everything with absolute authority. He rarely took a public stand one way or the other, but rather allowed people to form impressions, whether they agreed with his personal agenda or not, that he did nothing to correct.

An example of his indirect style was when he made Chris Burley the new Tech Team leader near the end of the New Zealand Collective. Chris obviously was functioning as Casey’s tool, being used by Casey to shake up the development team (probably due to issues with Joe and Kasper). Chris had very little familiarity with the code or with ongoing initiatives. He only had Casey’s authority backing him up and used it to rule with an iron fist, announcing that no “personal ideologies” would be tolerated and all developer-initiated projects would be put on indefinite hold. (Developers were clearly now to be thought of as order-following employees, but without the pay, not co-participants in a project to make the world a better place.) Casey remained quietly in the background while Chris took most of the heat for Casey’s “house-cleaning”. Chris quietly dropped off the radar by the end of last summer, as if his usefulness as a tool had expired.

What was most disturbing to me about this incident was that not long before this Casey had finally talked with me on the phone (after a 3 month wait) for a few hours and we seemed to have reached a meeting of minds. I explained to him that I would begin no new projects until the NDA was fixed (as he had promised some nine months before). I told him that it was outrageous as it stood. He said nothing in response. But he actually invited me to participate in the formulation of the organizational structure that was in its final stages. I said, yes, I would very much like to be involved. The result of this call was that I felt Casey had heard my concerns and that I now was getting some respect as a full-time volunteer (of more than half a year).

So I was very shocked that Casey appointed Chris, without even consulting me or any of the Tech Team about it, especially since he had the opportunity to discuss it with me on the phone and had given me the impression that he wanted me to be in the loop when it came to organizational issues.

I was even more shocked when I sent him an email saying that although Chris might be a good choice based on his past general contributions (this was before his new personality as a “leader” emerged) but that he didn’t have enough technical knowledge to lead the team, and a least another co-leader who did was needed. Casey never responded to my email.

I was even more shocked when the new organizational structure was announced (completely done in secret), and that what little apparent accountability it seemed to include amounted to nothing.

I was ultimately shocked when the proposed NDA came out (after a year) that was supposed to be the “fixed” version, but it was 10 times worse than the original. It had the feel of the Patriot Act to me. I was utterly uppalled by the mindset that produced it, and by the way this whole drawn-out fiasco was conducted by Casey and his appointed elite.

I certainly felt the trust I had put in Casey as a result of the phone call completely betrayed, and I took the NDA as an indirect message to me that I was no longer wanted as a developer, since I had publicly announced I would no longer begin any new projects if the NDA wasn’t sufficiently fixed.

I would have much preferred that Casey had told me this directly, as I would have preferred that he shake-up the Tech Team himself instead of having a henchman do his dirty work for him.

This is Casey’s style: indirect, manipulative, pulling strings from behind the scenes, while giving a casual, no-worries, laid-back, often non-committal impression in public: a fun guy to party with.

In case any one is wondering whether Casey might have been justified in “cleaning house”, I can say that the 4 core developers made a huge contribution to CS, much more so than Casey, at least in the technical area, for most of the year following the Montreal Collective. (I suspect it was our very success that scared Casey, and threatened his absolute control.) Speaking for myself, the greatest problems I encountered as a volunteer developer were all caused either directly or indirectly by Casey or the Admins due to their arbitrary assertions of power without understanding the situation, extremely poor communication, and poor judgment. Working with the Community, on the other hand, was delightful and I still have those good memories.

John

• Casey might not be the most educated IT guru, but he’s definitely a guru and at this point he’s probably the only person capable of keeping the CouchSurfing website up and running.
• The entire CS “Leadership Team” and Board of Directors consists of Casey’s friends. They would be quite clueless if Casey suddenly disappeared.
• Casey is great. He might not have made the right decisions and I cannot agree with his attitude in many ways, but I am sure that I will feel happy if I will be able to give him a genuine hug again, maybe in 2009.

Still, even legally there is a problem with Casey in a paid position while being a member of the Board. And it would be totally useful if Casey’s ideas about transparency and volunteer participation would change a little bit. Though, also without it, with an estimated half a million US dollars coming in during year 2008 it’s unlikely that the ship will go down any time soon. And I am sincerely happy about that.

That title works to grab everyones attention. Hello there lazy bums in Thailand, celebrating ineptitude under the sun!

I was thinking how all the work of the motivated volunteers full of ideals and good intention can be saved. The title was my only answer. One thing i have learned is that people dont really change, i dont expect Casey or the majority of his buddies to be different, despite all the visionary leadership.

Why do I point out that people don’t change? Because I am convinced that they would have to change if Couchsurfing is supposed to progress. Couchsurfing as a website and Organization has grown beyond the size that is governable with the attitude and management employed by Casey and his appointed BurningManBeer Buddies. We are dealing with an Organization that is crooked and mismanaged from the Top. Casey might be a nice guy, he might be a good coder, he might even have that MC1R sexyness to get all the good bitches in the pack, but he is about as good as a manager as Paris Hilton is an expert on Quantum Mechanics.

From the Top down, it was all about happiness and fun, NEVER about accountability and results. Casey initially, when first launching cs.com public, already made a claim on how cs is a 501c3 non profit. He either made a false claim, which would make him a liar and crooked person, possibly a felon, since he collected the donations, or an amazingly inept manager. You don’t run an Organization without knowing its legal status, dot! I tend to go with a third option though. He is a hopeless dreamer, who wants to make a 501c3 and heal the world, but gets ahead of reality way too much. This pattern was followed in the whole CS team and Spirit of Organization. Sure, it would be great to have a good manager, but lets settle for someone who COULD be a good manager, such as TTT, but who actually sucks ass since he settles for having a manager title, rather than doing the job, just like Casey and 501c3. On CS, the culture of Vaporware needs to go. The people will not change, so unless they go, Cs will never proceed beyond the Fratboys who would LOVE to be cool, but end up being drunk failures.

They ALL lack the self confidence to critically reflect upon their managerial skills or the apparent lack of. The root of all this is of course, Casey. He appointed Managers who lack the wit and gut to debate with a dissenting community. A dissenting community that actually argues constructively and is kind enough to share all the solutions.

CS, thanks to the pressure built up by Pickwick, is about to arrive in the cloud of Accountability that is the real world. I hereby Claim that there will be no milestone accomplishment at the Thai Collective, which will make it nothing more than an expensive party for Casey and his equally inept cronies.

You run an Organization and fail to deliver, you go. If Couchsurfing.com is all about buying Caseys’ Burning Man crew 4 Months of sponsored Holidays on the beach along with pussy that would not be available to this elusive group of mediocre men, then Couchsurfing.com is indeed a brilliant success for aforementioned visionary leader and his associates. It would of course make it a racket and scam, morally at least, regardless of how it would be judged by a legal professional.

If Couchsurfing is not a racket and scam but instead an organization with genuinely good intentions, then it is a failure on all accounts. Absolute top-performing professionals in their respective field get alienated or sacked by a management that has possibly not even learned how to spell (project) management. The Couchsurfing Management in its current incarnation is a direct result of Casey Fentons inability to accept superior skill from employees and volunteers. The current management has a track record of rejecting highly skilled employees and outside advice, lacks skill and self confidence along with the inability to accomplish anything themselves.

You guys all need to go. I am glad CS is in the Real World SOON, legally speaking. Casey and friends, you guys talk all the talk, all the time. I have yet to see anyone walk the walk. I invite you to prove me wrong, but you and me, we both know, you fail.

p.s. i invite everyone to personally attack me on my position, preferably somewhere in real life

p.p.s please, since i am so full of shit, be so kind and make a list of all the accomplished managerial successes of the current leadership team, since thats all that it takes to turn my whole posting into a pile of shit. hint: most mangers work 45-50h a week and deliver results correlating to this

I am just popping in here with a small but very important
request.

Recently we had two Ambs posting information from this group
at the Brainstorm. While no serious harm has been caused I
think that it is crucial that we have a common ground about
privacy issues.

Please, do not under any circumstances re-post, in public
groups information that is posted in the Ambs private. It
does not matter if you in person think it is fair or nice
or informative for the community. Let the person who has
done the original post decide if he/she wants it in a
public or in a private group (like this one).

If for any reason you think that a post should appear
somewhere else as well let the moderators and author of the
original post know and ask their permission and help (to
move a whole thread for example).

Please respect the privacy policy of this group. It’s an
essential requirement of your Ambassadorship.

Thanks,
Promitheus

This is how the party is run. It shows a few things very clearly:

1. Couchsurfing as an organisation (assuming Promitheus is representative) is not interested in transparancy whatsoever.
2. This message implies that they have something to hide. While I don’t think there are that many interesting things being talked about in the private ambassador group, the idea of a secret club, strongly reminiscent of little boys clubs, is definitely there.
3. It shows how clueless Couchsurfing is about running an international, largely online/virtual organisation. The very idea that it would be possible to hide certain aspects of your organisation is simply naive. It’s counterproductive and it’s the nature of such a community to unravel this kind of secrecy. Translated: It just gives people the incentive to want to find out, and they do.

T.

However, congratulations are in order. After 3 years of talking about it and no less than 100 hours of work by Casey himself (a full two and a half weeks!), they were finally able to get the right papers in order. Phew. Good news is that CS is now eligible  for grants and your donations will be tax deductible (if you live in the US). There is money to be made!

Since we can take at least a bit of credit for speeding the process up, basically by shaming Casey into action, here are some of the things I would like to see CS take up:

1. Reduce the operational cost and significantly reduce the cost of “verification”, far beyond the sliding scale idea. There is absolutely no obvious need to be collecting and spending such a large amount of money. It is almost the anti-thesis of an organization that is based on free and voluntary lodging and low-cost traveling.
2.  Finally make the organization reflect the community. Get rid of the heavy US centric distribution in the leadership team. Organize elections.
3. Set up localized non-profit organizations, to allow the same financial and legal “benefits” for European CS-ers (the largest community in any case) and to allow a better local functioning.
4. Open up, become at least a bit more transparent. Get rid of the multitude of private groups. Publish meeting agenda’s, publish regular and non-PR reports.
5. Give back to the world. Share the code that so many people have worked on voluntarily or payed for by the community back to that community and to the world at large.
6. Cooperate. Finally get over your pride and cooperate with HC and BeWelcome. Not a single one of the users benefits from the fragmentation and competition between the different hospitality organizations.
7. Learn to be humble. Learn how to admit mistakes when you make them instead of lying about it or covering it up. Talk to people like the OCS-ers, even if every fiber in your body seems to struggle against that. You fears are unfounded.

My 7 wishes for CS in 2008.

Thomas

What’s the major difference between the CS ambassadors and what we propose?

1. CS ambassadors are appointed from “above”. Depending on the level you wish to attain, the group that decided changes to higher levels, so it might be other ambassadors, up to LT. Community ambassadors would be elected from the local community.
2. CS ambassadors have to follow a “code of ethics”, which ironically includes accepting the legally dubious terms of use. Not only is protesting any of that de-facto not allowed (you can only accept or you don’t get to be ambassador), it may require you to agree to semi-legal and ethically dubious rules and systems. Community ambassadors do not have such a code, but would be judged for their behaviour, which obviously includes real ethics.
3. CS ambassadors get a “job” description, like organizing meetings, etc. Community ambassadors would be required to outline a program before their elections.

In general, I would say the official CS ambassadorship looks much more like a corporate job than anything else. There is a job description, an appointment process (including fairly subjective selections) and even a contract (“code of ethics” – cough). Or, in other words, a CS ambassador is representative of the Couchsurfing corpganization. By contrast, a community ambassador would be much more about being a representative of the local community instead.

The resulting proverbial shitstorm that resulted from the announcement was both predictable and suprising. Predictable because it obviously threatens some people’s positions (even indirectly). Suprising because so many of the LT cliché’s popped up in the discussion. Arguments and techniques that seemed to come straight from the LT playbook. Let me give you some examples:

1. “It is really easy to participate, just apply! Why are you complaining?”
   It’s easy to participate as long as you agree to everyting yes. Groupthink example nr 1.
2. ” We are just doing the best we can here! Why are you complaining?”
   The sympathy card. Avoidance tactic nr 1.
3. “We’re not a closed group (the ambs), we just didn’t make an agenda because it was a private meeting/we didn’t have time/…”
   This wouldn’t be accepted in any other non-profit. Meetings behind closed doors? Please. Groupthink nr 2.
4. “Democracy is a wonderful thing but it is not applicable to all organisational structures.”
   The poster did apologize for this, but still one of the major points seems to be that democracy for some weird reason can’t work in CS, the evidence of countless democratic non-profits being discarded in one swift stroke. Avoidance tactic nr 2.
5. “Please give us feedback instead of complaining.”
   This basically is the brainstorming red herring: allow people to “provide input” to be able to ignore what you don’t like while still looking like you “care”. Whatever. I disagree with the way ambs are choosen, period. That means I don’t want to provide legitimacy to what you’re doing by giving you suggestions. Although, I do have one suggestion: resign and participate in the election instead of clinging to your current position. Avoidance tactic nr 3.
6. “I don’t support the whole election but I will not block it in any way.”
   This is basically claiming ownership over something you don’t have. Elections don’t need amb support, it needs people support. Groupthink nr 3.
7. ” You will always get a quick and honest reply for us, as we are the CS freaks.”
   How this can be claimed in any serious way is beyond me. You’re probably not even allowed to talk about certain things.
8. “You’re just being paranoid.”
   Thanks buddy, but I don’t think you’ve met a real paranoid person in your life – I have. Personal attack, yay!
9. And then came the stuff that really reminded me of the LT:
   “Would you please stop this discussion? It damages the CS project a lot. [...] for us, CS-members, it seems a lot of bullshit! and a lot of spam too !!!!!”
   immediatly followed by:
   “I’ll create a group within the antwerp group about the election so we can have our discussions over there without bothering the people too much…”
   This made me so angry, to see that same argument “you’re all a bunch of haters, go away!” followed up by the same kind of censorship “please step over here sir, so the good people can’t hear your complaints”.

The only tactics that haven’t been tried (yet):

1. Permanent silencing. (Deleting posts and or manually moving threads.)
2. Discredit the people/movement behind this. (Although point 9 is pretty close to that.)
3. Direct threats (remember the “your account will be closed if you make vague legal threats thing?”)

Shameful. Shameful and painful.

Thomas