I was just reading about BlueHat and snyder
The Blue Hat program, which opened communications between Microsoft developers and outside security researchers. Previously, Microsoft was loath to share technical information with those outside of its Redmond, Wash., headquarters.
BlueHat is an internal Microsoft event, where Microsoft employees and executives learn from top security researchers from across the world, and use the knowledge they gain to improve the security of Microsoft products.
This reminded me of a lot of similarities between the two entities.
Both M$ and C$ are not open source
Both are paranoid about who reads their badly written code.
But… If M$ can make a changes for the better can … ?
And we are not just talking about code here.But everything about security,safety networks all over the world.
And to end with an off topic quote
“The strength of Mozilla is absolutely the community (of tens of thousands of volunteers). We have to make sure they know they’re being heard,” says Snyder,
what a mess
blog.seattlepi.nwsource.com/microsoft/archives/142032.asp
lol that was funny allen. Now only if casey used his site as as much as billy.Everyone would have a much better Xperience.
blogs.zdnet.com/security/images/patriot-act3.jpg
before bringing down the hammer on deletion, try and bring super villains into the fold
own your mishaps – self admission
Control doesn’t scale
Manage to your guidelines
Don’t feed the trolls
Stay on top of who your users are
quickly consistent, don’t let something fester CONSISTANCY
Can’t manage a community by being their best friends (don’t be friends with the band)
Transparency
If you have the tool, use private messaging, TAKE IT OFFLINE
Let people save face
Learning when to let go
be more creative
manage to your guidelines
maintain your integrity
make sure your feedback is visible
No sacred cows, just because they’re old school that doesn’t mean that you can’t ban them
be a part of the community
Create standard responses, messaging, FORM emails etc
Communicate to them at their level
Good trouble(upset because they love community) and bad trouble (anti-social destructive behavior)
Don’t assume you know all of your audience
Don’t set expectations
Don’t over-react to feedback-the vocal minority
Documentation, a must have
Something that you’re legally can’t say, don’t be afraid to say that
Buddy check on decisions
http://www.socialtext.net/ocu2008/index.cgi?worst_case_scenerios_what_to_do_when_things_go_terribly_wrong