http://www.opencouchsurfing.org/2008/06/30/bluehat-if-microsoft-can-change-can/ The campaign for a truly open CouchSurfing organisation Wed, 08 Feb 2012 18:00:02 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.opencouchsurfing.org/2008/06/30/bluehat-if-microsoft-can-change-can/comment-page-1/#comment-25016 Pieter Fri, 22 Aug 2008 17:54:51 +0000 http://www.opencouchsurfing.org/?p=220#comment-25016 before bringing down the hammer on deletion, try and bring super villains into the fold own your mishaps - self admission Control doesn’t scale Manage to your guidelines Don’t feed the trolls Stay on top of who your users are quickly consistent, don’t let something fester CONSISTANCY Can’t manage a community by being their best friends (don’t be friends with the band) Transparency If you have the tool, use private messaging, TAKE IT OFFLINE Let people save face Learning when to let go be more creative manage to your guidelines maintain your integrity make sure your feedback is visible No sacred cows, just because they’re old school that doesn’t mean that you can’t ban them be a part of the community Create standard responses, messaging, FORM emails etc Communicate to them at their level Good trouble(upset because they love community) and bad trouble (anti-social destructive behavior) Don’t assume you know all of your audience Don’t set expectations Don’t over-react to feedback-the vocal minority Documentation, a must have Something that you’re legally can’t say, don’t be afraid to say that Buddy check on decisions http://www.socialtext.net/ocu2008/index.cgi?worst_case_scenerios_what_to_do_when_things_go_terribly_wrong before bringing down the hammer on deletion, try and bring super villains into the fold
own your mishaps – self admission
Control doesn’t scale
Manage to your guidelines
Don’t feed the trolls
Stay on top of who your users are
quickly consistent, don’t let something fester CONSISTANCY
Can’t manage a community by being their best friends (don’t be friends with the band)
Transparency
If you have the tool, use private messaging, TAKE IT OFFLINE
Let people save face
Learning when to let go
be more creative
manage to your guidelines
maintain your integrity
make sure your feedback is visible
No sacred cows, just because they’re old school that doesn’t mean that you can’t ban them
be a part of the community
Create standard responses, messaging, FORM emails etc
Communicate to them at their level
Good trouble(upset because they love community) and bad trouble (anti-social destructive behavior)
Don’t assume you know all of your audience
Don’t set expectations
Don’t over-react to feedback-the vocal minority
Documentation, a must have
Something that you’re legally can’t say, don’t be afraid to say that
Buddy check on decisions
http://www.socialtext.net/ocu2008/index.cgi?worst_case_scenerios_what_to_do_when_things_go_terribly_wrong

]]> http://www.opencouchsurfing.org/2008/06/30/bluehat-if-microsoft-can-change-can/comment-page-1/#comment-17231 Pencil Pusher Wed, 02 Jul 2008 07:08:03 +0000 http://www.opencouchsurfing.org/?p=220#comment-17231 blogs.zdnet.com/security/images/patriot-act3.jpg blogs.zdnet.com/security/images/patriot-act3.jpg

]]> http://www.opencouchsurfing.org/2008/06/30/bluehat-if-microsoft-can-change-can/comment-page-1/#comment-17229 Derrik Wed, 02 Jul 2008 06:50:40 +0000 http://www.opencouchsurfing.org/?p=220#comment-17229 lol that was funny allen. Now only if casey used his site as as much as billy.Everyone would have a much better Xperience. lol that was funny allen. Now only if casey used his site as as much as billy.Everyone would have a much better Xperience.

]]> http://www.opencouchsurfing.org/2008/06/30/bluehat-if-microsoft-can-change-can/comment-page-1/#comment-17126 allen Tue, 01 Jul 2008 14:39:18 +0000 http://www.opencouchsurfing.org/?p=220#comment-17126 what a mess blog.seattlepi.nwsource.com/microsoft/archives/142032.asp what a mess
blog.seattlepi.nwsource.com/microsoft/archives/142032.asp

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