To be honest, the list of CSCT achievements confused the hell out of me. Instead of a report on which objectives were achieved through which actions, it’s a huge list of “stuff that we’ve done”. How does all this relate to any kind of overall plan? Was there even a plan?
This is not a report, this is a “shut the fuck up” list. What this list tells me is: “LOOK! We’ve done A LOT! Leave us alone!” Doogies (a CSCT participant) sums it up best in one of his comments on this site:
You wanted to know everything we did in Thailand so you get a document with more than 500 achievements we accomplished there for couchsurfing.
More than 500 achievements! Wow! Unfortunately, I find it clearly symptomatic of a miserable professional result. I’ve seen this approach before: Whenever a large project failure had to be covered up. Been there, done that myself. It’s a sleight of hand technique: By pointing at a huge, unreadable and almost entirely unverifiable list of statements, they are hoping to hoodwink the CS donation base that all that money is serving a purpose and probably to fool themselves in the process. The person responsible for this style of writing is Mandie, showing us again how incompetent she is at what she does. Hold this report up to the standard of any serious non-profit organization and it just becomes sad. This is not a report, it’s a hastily thrown together list of things people could still remember doing.
There is plenty to learn from the report though. In general, it appears that the largest part of the participants has been busy analyzing and communicating. Also, tech has been very busy, probably the most productive team overall (this has always been the case in CS). If anyone seems to have done anything, it’s clearly the programmers. We’ll see how well it all holds up in the summer.
Things that I noticed right away:
- Jim Stone is a scary control freak, which we already knew from the way he bullied everyone in the CS Wiki. Look at what occupies him:
- ” A reminder system to let people know they should update any reference that has been identified as violating our terms of use.”
- “References are no longer completely deleted when removed, just hidden for safety concerns. We also know who deleted it, what the reference said, and when it was deleted.”
- “Deleted Images: The safety team can easily delete images from accounts that are deemed inappropriate. The member is also emailed to let them know with instructions on what they can do next.”
- “Refined a tool that more easily identifies real spammers and harmful users and doesn’t temporarily falsely identify members as being spammers as often now.”
- “Deleted posts: every post that’s been deleted, why it was deleted, who did it, when, and ability to reactivate it with one click.” (I’d love to see this list of “whys” sometime.)
- Rachel is a one-stop CS police force: “Directly handled several member disputes.” She obviously doesn’t need to report to anyone, because obviously every communication is an achievement and a report of Rachel’s activities simply isn’t listed.
- Speaking of communication, Mandie thinks this is an achievement: “Email to ambassadors explaining website downtime.” My god. An email. The “report” is full of nonsense entries like that.
But all that is just fun and games. It clearly wasn’t edited anymore than the average OCS post (this says enough), providing hours of entertainment. Meetings are NOT achievements, neither are writing emails, calling people or “Finding a suitable caterer and arranging for daily delivery of food.” (Obviously nobody felt like cooking in a country with such a low wage scale.) Who cares about the “bi-weekly shopping trip”? Or what about ” Administered half-way point evaluation meeting with House Manger.”? That one was from Matthew Brauer, who has a truly sad list of achievements and still can’t spell his name right. (What the hell is it with using nicknames in an “official” report anyway?)
But what is really interesting is what is missing:
- Where is all this generated material being kept? Things like “plan for Alaska Collective including budget, roles, objective and location”, “desired skills sets for volunteers in team”, “‘Core concepts’ to help uncover and articulate what CouchSurfing is about, not about, what its mission is.”, etc etc. The server team doesn’t mention installing a document repository and the Wiki has been shot down Jim Stone style. So, unless I’m mistaken (no way to verify unless Doogie could come out his tower to enlighten us), all these wonderful documents either don’t exist or are sitting in someones harddrive or mailbox. Either way, that will mean 90% of “work done” will be tossed away again for the next collective, like it has happened 2 times already. Remember the huge “organizational chart” that was created before CSCNZ? Exactly. CS management = the way of the Dodo.
- There is absolutely NO mention of 501c3 status. None. Let me repeat that: the entire 501c3 process is completely absent from this report, even though it was in quite a few announcements. What happened guys? Didn’t you work on it or is it not an achievement? Or maybe, perhaps, it was a miserable failure?
- There is not one mention of drafting contracts and exactly one reference to legal work:
“Phased out one-on-one verification on the advice of our legal team: verification now only available through credit card or a verified PayPal account.”
Right, so all those expenses towards the CS lawyer(s), 14,234$ in 2007, have only resulted in another way to increase profits? It appears nobody had a contract or even insurance (only travel insurance is mentioned), since none of that is mentioned. (Search for: “legal”, “contract” and “insurance”.)
- What the hell is going on with Casey Fenton (who also doesn’t need a last name)? Why doesn’t he have his own personal achievements, like his buddies Matthew or Jim? Why is he mentioned in second place of a team twice? My guess is that they are trying to shield Casey from direct comments on his behind-the-scenes style of control. Who are they kidding? Where has the “leadership team” gone? Where are the board meetings? Who is on the board anyway? Of course, it’s also possible Casey couldn’t be bothered to write down his list of “achievements” and/or Mandie didn’t dare to ask him.
- Did you know CS has a new team in charge? Neither did I. This time, it’s simply called “CouchSurfing Management” and guess who’s in it? Matthew, Casey, Jim and Weston (member since April 15th, 2007). Congratulations guys, you have finally managed to create your little Northern American boys club.
What else do you see missing from the report? What do you think is the funniest “achievement”?
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